Owner training

Welcome to PunchPass.

One video. 8 quick steps. Your portal mastered before your next coffee break.

⚡ ~5 min watch 🎯 Goal: 20 customers

👇

Watch the video, then scroll through the modules below. Use them as a refresher whenever you need.

Step 1 · For QR scanning only

Add your staff.

Only needed if your staff will use QR scanning from their own phone. For the NFC stamper, anyone on shift can use it — no setup required.

+

Add a QR scanner

Invite a staff member

1

From the QR Code page, tap Add Scanner

2

Enter their name and number — they get an invite

3

They accept, then they can scan QR codes to give stamps

📱

Skip this if you only use the NFC stamper. The stamper sits on your counter and works for any staff member without needing to add them.

👀

Full visibility. See exactly which staff member gave each stamp, who they gave it to, and when. Filter by staff to view their full activity.

Step 2 · Your numbers

Your dashboard.

All your customer activity in one place. Tap the three lines → Dashboard.

👥

Active customers

⭐

Stamps given

🎁

Rewards redeemed

📊

Switch the view by week, month or year — see growth at a glance.

Step 3 · Bring them back

Push notifications.

Send promos, deals or quick updates straight to your customers' phones.

📣

Premium only

Send a notification

1

Open Push Notifications

2

Add a title and your message

3

Tap Send — goes to all your customers

💡

Keep it intentional. 1–2 a month is the sweet spot. Too many and people mute you.

Step 4 · Your loyalty cards

Edit or add cards.

Tap Cards from the menu to manage everything about your loyalty program.

✏️

Edit a card

Update anything, anytime

Tap the Edit button on any card. Update stamp count, reward, logo — whatever you need. Hit Save Changes at the bottom.

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New card

Add a second card

Tap New Card at the top. Your starter kit is free — you'll just pay $15 shipping to receive it. Adding a new card is $20/month on any plan, and the same goes for extra locations under an existing card.

💡

You can run multiple cards at once — handy for things like "buy 10 coffees" alongside a "buy 5 lunches" card.

Step 5 · Settings

Subscription & stampers.

Two more tabs you'll want to know about.

💳

Subscription

Manage your plan

Update or cancel any time. Switch to annual billing to save money.

📡

NFC Tags

Manage your stampers

If a stamper goes missing, turn it off here straight away so no one can use it. Then contact us — we'll send a free replacement.

⚠️

Always contact us if a stamper is lost or stolen. We'll handle the replacement and make sure no one's giving rogue stamps.

Step 6 · What's in the box

Your starter kit.

Four things. Setup takes 2 minutes.

📋

Counter sign

QR code customers scan to download the app. Fold the legs in from the sides, then fold down the middle support beam — keeps it sturdy. Place near where customers pay or wait.

🪟

Window sticker

Stick on the inside of your window, design facing out. Peel back to reveal the sticky side. Also works on glass cabinets.

🏷️

Counter sticker

Place near your counter where customers order. Helps them notice the program when they're ready to pay.

⭐

NFC stampers (×2)

Ready to use straight out of the box. Two included — one for the counter, one as backup or for another spot. Lose one? We'll send a replacement at no cost.

📍

Best spot for the counter sign: wherever customers pay or wait for their order. The closer to the eye-line, the more sign-ups.

Final step

You're all set.

Quick answers to common questions, plus the link to send your team.

Frequently asked

It's simpler than it sounds. We send you a small physical stamper that sits on your counter — no screens, no charging, no batteries. When a customer opens the PunchPass app and taps it to the stamper, a stamp is instantly added to their digital card. That's it. Think of it like tapping to pay with your phone, but instead of paying, they get a stamp.

Yes, but it's a one-time thing and takes less than 30 seconds. We include a display stand in your starter kit that sits on your counter with a QR code. Customers scan it, download the app, and create an account once. Every visit after that is just a tap — no logging in, no searching, no cards to dig out. Most customers are faster than you can make their coffee.

This is the most common concern we hear — and it surprises most people to learn that 54% of PunchPass users are aged 40–80. The app works exactly like tapping to pay, which most people already do every day. Most venues find that after the first week or two, even hesitant customers come around — especially when there's a free coffee on offer. Many venues make a hard switch away from paper cards from day one, and customers adapt quickly.

Completely. You choose how many stamps are needed, what the reward is (free coffee, percentage off, free item — whatever you like), and you can change it anytime from your phone. Most venues go with 9 stamps and the 10th is free, but it's entirely up to you. You can also set up multiple cards for different things — food items, higher-priced products, whatever fits your business.

Absolutely. While most of our current venues are cafes, PunchPass works just as well for beauty salons, barber shops, restaurants, car washes, and any other business that uses a loyalty card system. If you currently hand out paper loyalty cards, PunchPass replaces them. The map in the app shows mostly cafes right now simply because that's where we launched first — but the system works exactly the same for any business.

The main difference is marketing. The Loyalty + Marketing plan lets you send push notifications directly to your customers' phones — perfect for quiet days, new menu items, or limited-time promos. It also includes a custom-colour stamper with your branding and a personal onboarding session. If you just want the loyalty card system without the marketing tools, the basic plan covers everything you need.

No. If you cancel during the 30-day trial, you won't be charged anything. The only cost during the trial is the $15 shipping fee for your starter kit. Once you cancel, you're free to delete the app — you won't receive any further charges.